So issues can be fixed easily instead of waiting for a technician to look into the problem first, and then giving us steps on how to fix the problem. We could get all of the beginning questions out of the way, ex. Restarting the program, reinstalling the program, ect. For example, one of our employees' QR code wouldn't work when she was clocking out. She would tell us after she attempted to clock out, but she couldn't stay long enough for us to contact a Ximble professional and work through the issue. It would be nice to have a step by step process we could follow in an attempt to fix the issue right away.