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Fix (ios) app to not logout users all the time

The (ios) app is supposed to keep you logged in at all times (like pretty much any other app), yet several times a week it logs you out and you have to repeat the login before you can clock in/out.

  • Guest
  • Jun 7 2018
  • Already exists
Why should we implement this

This is clearly a bug, that should have been fixed log ago.

  • Jun 8, 2018

    Admin response

    Thanks for reaching out. We give a higher priority for bugs that affect clients, so the best idea is to always reach out to our support at and they'll process it to our engineering team. I'll have one of our support members reach out to you to troubleshoot this issue as soon as possible.


    As a side note, the current time-out should be set to 8 days, but when using the app this should not expire at all, unless you do not use it for 8 days at all. We do plan to adjust this to expand it to cover a longer period. However, please note that if you change your username or password through the web panel, then the app may require you to login again.

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